World’s most easy yet powerful support ticket system. Get the features of a complete helpdesk ticket system. Easy to configure and easy to use.
Designed to work on all possible screen sizes (Computers, Tablets, & Mobile Devices)
Create Unlimited supervisors to divide your workload of replying tickets without any charges per supervisor as other third party support services.
We can create many types of custom fields like text-fields, drop-down, textarea, etc.
We design your ticket form as per your requirement. We can add extra information about any field to explain more about the ticket field to the users.
You can filter tickets quickly. Available labels are All, Unassigned, Unresolved, Mine, Deleted, etc.
There is no limit to number of tickets can be created.
You can use search field to search almost anything except ticket replies. You can search status, id, customer or any custom field with this.
You can allow users to attach any number of files along with the ticket.
You can filter specific data using advanced filter such as show only open and pending tickets of assigned to admin for tickets created within specific range etc.
You have the ability to allow access to some roles for supervisors & users.
supervisors can add private notes in the ticket which users cannot see.
You can save filters for future use if you need them on often. Any user has access to this functionality including supervisor, users etc.
Customizable email notification templates available for you to customize as per your requirement.
We can translate your support system to any language. or We can make your system available in more than one language in same time, additional charges applied.
We can add reCAPTCHA to protect you from spam users upon your request.