Email Piping

Email Piping adds ability to import emails directly to your ticket system so that client can create ticket just by sending email to your support or reply ticket by replying to email notification without need to login your site.

Ex. Your customer created ticket on your website. You replied to the ticket then a notification will be sent to customer’s email address. Ideally customer should come to your website and then reply to the ticket, but this rarely happen. Instead customer reply directly to email notification and you simply can not control your customers. This way, you have to keep checking your inbox and chances to miss the communication are high. Email Piping add-on covers you here, it imports all your inbox emails in desired tickets.

If an email is not meant to reply existing ticket, it creates a new ticket. This way you can simply ask your customers to send an email to your specific email address (e.g. [email protected]) which then will get converted to ticket on your website.

IMAP Method

This is most popular protocol to import emails. Also it is very fast as because emails is being imported from same server most of the time where website is hosted.

Multiple Email Account Piping

You may want to pipe multiple email accounts with Support System to import emails. We will make some automation such as to set ticket fields based on words of the email subject & body OR to which email address it has originally sent (forwarded email address).